Last updated: 24 May 2026
Spinach connects people ordering food with independent meal providers, grocery owners, and local food businesses. Because many items sold through Spinach are fresh, prepared, perishable, or time-sensitive, returns and refunds depend on the item type, order status, and the reason for the request.
1. Perishable and prepared food
Fresh meals, cooked food, grocery items, produce, and other perishable products are generally not returnable once accepted, delivered, or collected, unless the item is wrong, damaged, unsafe, missing, or materially different from what was ordered.
2. Order issues
If there is a problem with an order, please contact Spinach or the food provider as soon as possible. Helpful information includes the order number, photos where relevant, a short description of the issue, and the time the order was received.
3. Refunds
When a refund is approved, it will usually be returned to the original payment method. Processing times may vary depending on the payment provider, bank, card network, and country.
4. Cancellations
Orders may be cancelled only when the food provider has not yet accepted, prepared, packed, or dispatched the order. Once preparation or delivery has started, cancellation may not be available.
5. Non-refundable cases
Refunds may not be available where the delivery details were incorrect, the recipient was unavailable, the item was accepted without reporting an issue in a reasonable time, or the issue was caused by circumstances outside Spinach or the food provider’s control.
6. Local laws
This policy applies globally, with initial operations planned for Sri Lanka and the United States. Where local laws provide additional rights, those rights will continue to apply.
7. Contact
For return, refund, or cancellation questions, please contact Spinach using the details on the About Us page.